The Kin Khao showing up on all the delivery apps wasn’t Techamuanvivit’s Kin Khao at all. The process essentially inserts third-party apps as middlemen into a service many restaurants say they want control over, or wish to opt out of entirely. The delivery apps pull up restaurant menus listed online, from which customers make their selections, and couriers working for the apps place orders on their behalf. An “order delivery” button even appeared on the restaurant’s real Yelp page, linking to Grubhub.Īs a series of public complaints and lawsuits in recent months has shown, that practice isn’t entirely new: Several delivery services, including Postmates, Seamless, Grubhub, and DoorDash, offer food from restaurants without their explicit permission.
Techamuanvivit googled her restaurant and saw it was true: Without her knowledge or consent, Kin Khao was listed on Seamless, as well as Grubhub, which owns Seamless, and its competitor DoorDash. He’d placed an order through Seamless from a business under Kin Khao’s name and address, as an email receipt showed. “We don’t even do takeout.”īut this customer was adamant. Just one problem: “We don’t do any delivery,” says Techamuanvivit.
Chef Pim Techamuanvivit was managing the floor at her Michelin-starred San Francisco Thai restaurant Kin Khao last Saturday night when she answered a strange phone call from a customer asking about the status of his online delivery order.
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